APA Format
1438;1439. (2004). CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons
MLA Format
1438;1439. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004
Chicago Format
1438;1439. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004
Australian/Harvard Format
1438;1439. 2004. CRM unplugged : releasing CRM?s strategic value. John Wiley and Sons Hoboken, New Jersey