APA Format

1438;1439. (2004). CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons

MLA Format

1438;1439. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004

Chicago Format

1438;1439. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004

Australian/Harvard Format

1438;1439. 2004. CRM unplugged : releasing CRM?s strategic value. John Wiley and Sons Hoboken, New Jersey