APA Format
1529. (2001). IT problem management. Upper Saddle River, NJ : Prentice-Hall
MLA Format
1529. IT problem management. Upper Saddle River, NJ : Prentice-Hall, 2001
Chicago Format
1529. IT problem management. Upper Saddle River, NJ : Prentice-Hall, 2001
Australian/Harvard Format
1529. 2001. IT problem management. Prentice-Hall Upper Saddle River, NJ