A Handbook for Measuring Customer Satisfaction and Service Quality
No. Panggil: ebook-4401-2010
Pengarang : Transportation Research Board
Penerbit : NATIONAL ACADEMY PRESS
Tahun : 1999
A Conceptual Model of Service Quality and Its Implications for Future Research
No. Panggil: ebook-4400-2010
Pengarang : A. Parasuraman; Valarie A. Zeithaml; Leonard L. Berry
Penerbit : American Marketing Association
Tahun : 1985
Women encyclopedia of natural medicine
No. Panggil: eBook-37302010
Pengarang : Hudson, Tori
Penerbit : McGraw-Hill
Tahun : 2008
Smarter outsourcing: an executive guide to understanding, planning and exploiting successful outsourcing relationships
No. Panggil: ebook-41712010
Pengarang : Bravard, Jean-Louis.
Penerbit : Pearson Education Limited
Tahun : 2006
Modern magic: A Practical treatise on the art of conjuring
No. Panggil: eBook-31722010
Pengarang : HOFFMANN
Penerbit : José Antonio González Campos
Tahun : 2004
The word of a woman police, rape, and beliefJan Jordan
No. Panggil: ebook-4399-2010
Pengarang : Jan Jordan
Penerbit : PALGRAVE MACMILLAN
Tahun : 2004
Women & hearth disease
No. Panggil: eBook-37292010
Pengarang : Tidak ada pengarang
Penerbit : Taylor and Francis
Tahun : 2005
Modern Coin Magic
No. Panggil: eBook-31712010
Pengarang : Bobo, J.B.
Penerbit : Publisher not identified
Tahun : Date of publication not identified
Outsourcing training and development: factors for success
No. Panggil: ebook-41722010
Pengarang : Hale, Judith A.
Penerbit : Pfeiffer
Tahun : 2006
Taking the stand rape survivors and the prosecution of rapists
No. Panggil: ebook-4398-2010
Pengarang : Amanda Konradi
Penerbit : Praeger Publishers
Tahun : 2007