Mobile web services: architecture and implamentation
No. Panggil: eBook-6432010
Pengarang : Frederick Hirsch; John Kemp; Jani Iikka
Penerbit : John Wiley and Son
Tahun : 2006
Key account management in financial services: to ols and techniques for building strong relationship with major clients
No. Panggil: eBook-6422010
Pengarang : Peter Cheverton
Penerbit : Kogan Page Science
Tahun : 2004
Global call centers: achieving outstanding customer service across cultures & time zones
No. Panggil: eBook-6412010
Pengarang : Erik Granered
Penerbit : Nicholas Brealey International
Tahun : 2005
Customer processes in business-to-business service transactions
No. Panggil: eBook-6402010
Pengarang : Janie Frauendorf
Penerbit : Deutscher Universitats-Verlag
Tahun : 2006
End-to-end quality of service over cellular networks: data services performance and optimization in 2G/36
No. Panggil: eBook-6392010
Pengarang : G. Gomez; R. Sanchez
Penerbit : John Wiley and Son
Tahun : 2005
Customer relationship management
No. Panggil: eBook-6382010
Pengarang : Kristian Anderson; Carol Kerr
Penerbit : McGraw-Hill
Tahun : 2002
Creating customer evangelists: how loyal customers become a volunteer sales force
No. Panggil: eBook-6372010
Pengarang : Ben Mcconnell; Jackie Huba
Penerbit : Dearborn Trade Publishing
Tahun : 2003
What customers want
No. Panggil: eBook-6362010
Pengarang : Anthony W. Ulwick
Penerbit : McGraw-Hill
Tahun : 2005
Think like your customer: a winning strategy to maximize sales by understanding how and why your customers buy
No. Panggil: eBook-6352010
Pengarang : Bill Stinnett
Penerbit : McGraw-Hill
Tahun : 2005
The Service pro: creating better, faster and different customer experiences
No. Panggil: eBook-6342010
Pengarang : Rick Tate; Josh Stroup
Penerbit : HRD Press
Tahun : 2003