APA Format
16225. (2001). A practical guide to information systems process improvement. Boca Raton : CRC Press
MLA Format
16225. A practical guide to information systems process improvement. Boca Raton : CRC Press, 2001
Chicago Format
16225. A practical guide to information systems process improvement. Boca Raton : CRC Press, 2001
Australian/Harvard Format
16225. 2001. A practical guide to information systems process improvement. CRC Press Boca Raton