APA Format
1448;1584. (c2002). Customer relationship management. New York : McGraw-Hill
MLA Format
1448;1584. Customer relationship management. New York : McGraw-Hill, c2002
Chicago Format
1448;1584. Customer relationship management. New York : McGraw-Hill, c2002
Australian/Harvard Format
1448;1584. c2002. Customer relationship management. McGraw-Hill New York