APA Format

1448;1584. (c2002). Customer relationship management. New York : McGraw-Hill

MLA Format

1448;1584. Customer relationship management. New York : McGraw-Hill, c2002

Chicago Format

1448;1584. Customer relationship management. New York : McGraw-Hill, c2002

Australian/Harvard Format

1448;1584. c2002. Customer relationship management. McGraw-Hill New York