APA Format
15702. (2005). Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass
MLA Format
15702. Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass, 2005
Chicago Format
15702. Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass, 2005
Australian/Harvard Format
15702. 2005. Designing the customer-centric organization : a guide to strategy, structure, and process. Jossey-Bass San Fransisco