APA Format

15702. (2005). Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass

MLA Format

15702. Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass, 2005

Chicago Format

15702. Designing the customer-centric organization : a guide to strategy, structure, and process. San Fransisco : Jossey-Bass, 2005

Australian/Harvard Format

15702. 2005. Designing the customer-centric organization : a guide to strategy, structure, and process. Jossey-Bass San Fransisco