APA Format
1443;1444. (2003). Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing
MLA Format
1443;1444. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003
Chicago Format
1443;1444. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003
Australian/Harvard Format
1443;1444. 2003. Service magic : the art of amazing your customers. Dearborn Trade Publishing Chicago