APA Format

1443;1444. (2003). Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing

MLA Format

1443;1444. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003

Chicago Format

1443;1444. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003

Australian/Harvard Format

1443;1444. 2003. Service magic : the art of amazing your customers. Dearborn Trade Publishing Chicago