APA Format
15327. (2005). Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International
MLA Format
15327. Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International, 2005
Chicago Format
15327. Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International, 2005
Australian/Harvard Format
15327. 2005. Global call centers: achieving outstanding customer service across cultures & time zones. Nicholas Brealey International London