APA Format

15327. (2005). Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International

MLA Format

15327. Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International, 2005

Chicago Format

15327. Global call centers: achieving outstanding customer service across cultures & time zones. London : Nicholas Brealey International, 2005

Australian/Harvard Format

15327. 2005. Global call centers: achieving outstanding customer service across cultures & time zones. Nicholas Brealey International London