APA Format
15326. (2006). Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag
MLA Format
15326. Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag, 2006
Chicago Format
15326. Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag, 2006
Australian/Harvard Format
15326. 2006. Customer processes in business-to-business service transactions. Deutscher Universitats-Verlag Berlin