APA Format

15326. (2006). Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag

MLA Format

15326. Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag, 2006

Chicago Format

15326. Customer processes in business-to-business service transactions. Berlin : Deutscher Universitats-Verlag, 2006

Australian/Harvard Format

15326. 2006. Customer processes in business-to-business service transactions. Deutscher Universitats-Verlag Berlin