APA Format
15322;15323. (2002). Customer relationship management. New York : McGraw-Hill
MLA Format
15322;15323. Customer relationship management. New York : McGraw-Hill, 2002
Chicago Format
15322;15323. Customer relationship management. New York : McGraw-Hill, 2002
Australian/Harvard Format
15322;15323. 2002. Customer relationship management. McGraw-Hill New York