APA Format

15322;15323. (2002). Customer relationship management. New York : McGraw-Hill

MLA Format

15322;15323. Customer relationship management. New York : McGraw-Hill, 2002

Chicago Format

15322;15323. Customer relationship management. New York : McGraw-Hill, 2002

Australian/Harvard Format

15322;15323. 2002. Customer relationship management. McGraw-Hill New York