APA Format
15316;15317. (2003). The Service pro: creating better, faster and different customer experiences. Canada : HRD Press
MLA Format
15316;15317. The Service pro: creating better, faster and different customer experiences. Canada : HRD Press, 2003
Chicago Format
15316;15317. The Service pro: creating better, faster and different customer experiences. Canada : HRD Press, 2003
Australian/Harvard Format
15316;15317. 2003. The Service pro: creating better, faster and different customer experiences. HRD Press Canada