APA Format

15316;15317. (2003). The Service pro: creating better, faster and different customer experiences. Canada : HRD Press

MLA Format

15316;15317. The Service pro: creating better, faster and different customer experiences. Canada : HRD Press, 2003

Chicago Format

15316;15317. The Service pro: creating better, faster and different customer experiences. Canada : HRD Press, 2003

Australian/Harvard Format

15316;15317. 2003. The Service pro: creating better, faster and different customer experiences. HRD Press Canada