APA Format
15312;15313. (2005). Handbook of CRM: achieving excellence in customer management. London : Elsevier
MLA Format
15312;15313. Handbook of CRM: achieving excellence in customer management. London : Elsevier, 2005
Chicago Format
15312;15313. Handbook of CRM: achieving excellence in customer management. London : Elsevier, 2005
Australian/Harvard Format
15312;15313. 2005. Handbook of CRM: achieving excellence in customer management. Elsevier London