APA Format

15312;15313. (2005). Handbook of CRM: achieving excellence in customer management. London : Elsevier

MLA Format

15312;15313. Handbook of CRM: achieving excellence in customer management. London : Elsevier, 2005

Chicago Format

15312;15313. Handbook of CRM: achieving excellence in customer management. London : Elsevier, 2005

Australian/Harvard Format

15312;15313. 2005. Handbook of CRM: achieving excellence in customer management. Elsevier London