APA Format
15309. (2000). Customer-effective web sites. America : Pearshon PTR
MLA Format
15309. Customer-effective web sites. America : Pearshon PTR, 2000
Chicago Format
15309. Customer-effective web sites. America : Pearshon PTR, 2000
Australian/Harvard Format
15309. 2000. Customer-effective web sites. Pearshon PTR America