APA Format
19143. (2003). Total quality management. Yogyakarta : Andi Offset
MLA Format
19143. Total quality management. Yogyakarta : Andi Offset, 2003
Chicago Format
19143. Total quality management. Yogyakarta : Andi Offset, 2003
Australian/Harvard Format
19143. 2003. Total quality management. Andi Offset Yogyakarta