APA Format

1864. (2003). Going Live : starting and running a virtual reference service. Chicago : American Library Association

MLA Format

1864. Going Live : starting and running a virtual reference service. Chicago : American Library Association, 2003

Chicago Format

1864. Going Live : starting and running a virtual reference service. Chicago : American Library Association, 2003

Australian/Harvard Format

1864. 2003. Going Live : starting and running a virtual reference service. American Library Association Chicago