APA Format
1864. (2003). Going Live : starting and running a virtual reference service. Chicago : American Library Association
MLA Format
1864. Going Live : starting and running a virtual reference service. Chicago : American Library Association, 2003
Chicago Format
1864. Going Live : starting and running a virtual reference service. Chicago : American Library Association, 2003
Australian/Harvard Format
1864. 2003. Going Live : starting and running a virtual reference service. American Library Association Chicago