APA Format

38003. (2001). Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann

MLA Format

38003. Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann, 2001

Chicago Format

38003. Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann, 2001

Australian/Harvard Format

38003. 2001. Empowerment: HR strategies for service excellence. Butterworth-Heinemann Oxford