APA Format
38003. (2001). Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann
MLA Format
38003. Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann, 2001
Chicago Format
38003. Empowerment: HR strategies for service excellence. Oxford : Butterworth-Heinemann, 2001
Australian/Harvard Format
38003. 2001. Empowerment: HR strategies for service excellence. Butterworth-Heinemann Oxford