APA Format

37994. (2002). The language of negotiation: a handbook of practical strategies for improving communication.. London and New York : Routledge

MLA Format

37994. The language of negotiation: a handbook of practical strategies for improving communication.. London and New York : Routledge, 2002

Chicago Format

37994. The language of negotiation: a handbook of practical strategies for improving communication.. London and New York : Routledge, 2002

Australian/Harvard Format

37994. 2002. The language of negotiation: a handbook of practical strategies for improving communication.. Routledge London and New York