APA Format
37577. (2005). Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press
MLA Format
37577. Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press, 2005
Chicago Format
37577. Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press, 2005
Australian/Harvard Format
37577. 2005. Improving service quality in the global economy, achieving high performance in public and private sectors. CRC Press