APA Format

37577. (2005). Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press

MLA Format

37577. Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press, 2005

Chicago Format

37577. Improving service quality in the global economy, achieving high performance in public and private sectors. : CRC Press, 2005

Australian/Harvard Format

37577. 2005. Improving service quality in the global economy, achieving high performance in public and private sectors. CRC Press