APA Format
37572. (1999). A Handbook for Measuring Customer Satisfaction and Service Quality. : NATIONAL ACADEMY PRESS
MLA Format
37572. A Handbook for Measuring Customer Satisfaction and Service Quality. : NATIONAL ACADEMY PRESS, 1999
Chicago Format
37572. A Handbook for Measuring Customer Satisfaction and Service Quality. : NATIONAL ACADEMY PRESS, 1999
Australian/Harvard Format
37572. 1999. A Handbook for Measuring Customer Satisfaction and Service Quality. NATIONAL ACADEMY PRESS