APA Format
37464. (2009). Service Management for Dummies. New Jersey : Wiley Publishing, Inc.
MLA Format
37464. Service Management for Dummies. New Jersey : Wiley Publishing, Inc., 2009
Chicago Format
37464. Service Management for Dummies. New Jersey : Wiley Publishing, Inc., 2009
Australian/Harvard Format
37464. 2009. Service Management for Dummies. Wiley Publishing, Inc. New Jersey