APA Format
37458;37459. (2006). Service Orient or Be Doomed!: How Service Orientation Change Your Business. New Jersey : John Wiley and Sons, Inc.
MLA Format
37458;37459. Service Orient or Be Doomed!: How Service Orientation Change Your Business. New Jersey : John Wiley and Sons, Inc., 2006
Chicago Format
37458;37459. Service Orient or Be Doomed!: How Service Orientation Change Your Business. New Jersey : John Wiley and Sons, Inc., 2006
Australian/Harvard Format
37458;37459. 2006. Service Orient or Be Doomed!: How Service Orientation Change Your Business. John Wiley and Sons, Inc. New Jersey