APA Format
37452. (2006). Service Orientation: Winning Strategies and Best Practices. Cambridge : Cambridge University Press
MLA Format
37452. Service Orientation: Winning Strategies and Best Practices. Cambridge : Cambridge University Press, 2006
Chicago Format
37452. Service Orientation: Winning Strategies and Best Practices. Cambridge : Cambridge University Press, 2006
Australian/Harvard Format
37452. 2006. Service Orientation: Winning Strategies and Best Practices. Cambridge University Press Cambridge