APA Format
37444;37445. (2006). Services Marketing Management. Burlington : Elsevier Ltd.
MLA Format
37444;37445. Services Marketing Management. Burlington : Elsevier Ltd., 2006
Chicago Format
37444;37445. Services Marketing Management. Burlington : Elsevier Ltd., 2006
Australian/Harvard Format
37444;37445. 2006. Services Marketing Management. Elsevier Ltd. Burlington