APA Format

37444;37445. (2006). Services Marketing Management. Burlington : Elsevier Ltd.

MLA Format

37444;37445. Services Marketing Management. Burlington : Elsevier Ltd., 2006

Chicago Format

37444;37445. Services Marketing Management. Burlington : Elsevier Ltd., 2006

Australian/Harvard Format

37444;37445. 2006. Services Marketing Management. Elsevier Ltd. Burlington