APA Format
37390;37391. (2010). Unleashing Excellence: the complete guide to ultimate customer service. Canada : John Wiley and Sons, Inc.
MLA Format
37390;37391. Unleashing Excellence: the complete guide to ultimate customer service. Canada : John Wiley and Sons, Inc., 2010
Chicago Format
37390;37391. Unleashing Excellence: the complete guide to ultimate customer service. Canada : John Wiley and Sons, Inc., 2010
Australian/Harvard Format
37390;37391. 2010. Unleashing Excellence: the complete guide to ultimate customer service. John Wiley and Sons, Inc. Canada