APA Format
37381. (1999). What customers like about you : adding emotional value for service excellence and competitive advantage. London : Nicholas Brealey Publishing Limited
MLA Format
37381. What customers like about you : adding emotional value for service excellence and competitive advantage. London : Nicholas Brealey Publishing Limited, 1999
Chicago Format
37381. What customers like about you : adding emotional value for service excellence and competitive advantage. London : Nicholas Brealey Publishing Limited, 1999
Australian/Harvard Format
37381. 1999. What customers like about you : adding emotional value for service excellence and competitive advantage. Nicholas Brealey Publishing Limited London