APA Format
36236. (2010). The business of IT : how to improve service and lower costs. : International Business Machines Corporation (IBM Press)
MLA Format
36236. The business of IT : how to improve service and lower costs. : International Business Machines Corporation (IBM Press), 2010
Chicago Format
36236. The business of IT : how to improve service and lower costs. : International Business Machines Corporation (IBM Press), 2010
Australian/Harvard Format
36236. 2010. The business of IT : how to improve service and lower costs. International Business Machines Corporation (IBM Press)