APA Format
35389. (2008). An exploratory study into deviant behavior in the service encounter, Hoe and why front-line employees engage in deviant behaviour. New Zealand : Department of Management, University of Otago
MLA Format
35389. An exploratory study into deviant behavior in the service encounter, Hoe and why front-line employees engage in deviant behaviour. New Zealand : Department of Management, University of Otago, 2008
Chicago Format
35389. An exploratory study into deviant behavior in the service encounter, Hoe and why front-line employees engage in deviant behaviour. New Zealand : Department of Management, University of Otago, 2008
Australian/Harvard Format
35389. 2008. An exploratory study into deviant behavior in the service encounter, Hoe and why front-line employees engage in deviant behaviour. Department of Management, University of Otago New Zealand