APA Format

30184. (2003). Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing

MLA Format

30184. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003

Chicago Format

30184. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003

Australian/Harvard Format

30184. 2003. Service magic : the art of amazing your customers. Dearborn Trade Publishing Chicago