APA Format
30184. (2003). Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing
MLA Format
30184. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003
Chicago Format
30184. Service magic : the art of amazing your customers. Chicago : Dearborn Trade Publishing, 2003
Australian/Harvard Format
30184. 2003. Service magic : the art of amazing your customers. Dearborn Trade Publishing Chicago