APA Format

30182. (2004). CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons

MLA Format

30182. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004

Chicago Format

30182. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004

Australian/Harvard Format

30182. 2004. CRM unplugged : releasing CRM?s strategic value. John Wiley and Sons Hoboken, New Jersey