APA Format
30182. (2004). CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons
MLA Format
30182. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004
Chicago Format
30182. CRM unplugged : releasing CRM?s strategic value. Hoboken, New Jersey : John Wiley and Sons, 2004
Australian/Harvard Format
30182. 2004. CRM unplugged : releasing CRM?s strategic value. John Wiley and Sons Hoboken, New Jersey