APA Format
1239. (2002). Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press
MLA Format
1239. Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press, 2002
Chicago Format
1239. Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press, 2002
Australian/Harvard Format
1239. 2002. Patient satisfaction: defining, measuring, and improving the experience of care. Health Administration Press Chicago