APA Format

1239. (2002). Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press

MLA Format

1239. Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press, 2002

Chicago Format

1239. Patient satisfaction: defining, measuring, and improving the experience of care. Chicago : Health Administration Press, 2002

Australian/Harvard Format

1239. 2002. Patient satisfaction: defining, measuring, and improving the experience of care. Health Administration Press Chicago