APA Format
720. (2002). Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business. : Dearborn Trade Publishing
MLA Format
720. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business. : Dearborn Trade Publishing, 2002
Chicago Format
720. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business. : Dearborn Trade Publishing, 2002
Australian/Harvard Format
720. 2002. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business. Dearborn Trade Publishing