APA Format

16600. (2008). Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill

MLA Format

16600. Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill, 2008

Chicago Format

16600. Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill, 2008

Australian/Harvard Format

16600. 2008. Built to serve: how to drive bottom line with people-first practices. McGraw-Hill New York