APA Format
16600. (2008). Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill
MLA Format
16600. Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill, 2008
Chicago Format
16600. Built to serve: how to drive bottom line with people-first practices. New York : McGraw-Hill, 2008
Australian/Harvard Format
16600. 2008. Built to serve: how to drive bottom line with people-first practices. McGraw-Hill New York