APA Format
16597;16598. (2007). Advances in services innovations. New York : Springer
MLA Format
16597;16598. Advances in services innovations. New York : Springer, 2007
Chicago Format
16597;16598. Advances in services innovations. New York : Springer, 2007
Australian/Harvard Format
16597;16598. 2007. Advances in services innovations. Springer New York