Customer relationship management
No. Panggil: eBook-6382010
Pengarang : Kristian Anderson; Carol Kerr
Penerbit : McGraw-Hill
Tahun : 2002
Creating customer evangelists: how loyal customers become a volunteer sales force
No. Panggil: eBook-6372010
Pengarang : Ben Mcconnell; Jackie Huba
Penerbit : Dearborn Trade Publishing
Tahun : 2003
What customers want
No. Panggil: eBook-6362010
Pengarang : Anthony W. Ulwick
Penerbit : McGraw-Hill
Tahun : 2005
Think like your customer: a winning strategy to maximize sales by understanding how and why your customers buy
No. Panggil: eBook-6352010
Pengarang : Bill Stinnett
Penerbit : McGraw-Hill
Tahun : 2005
The Service pro: creating better, faster and different customer experiences
No. Panggil: eBook-6342010
Pengarang : Rick Tate; Josh Stroup
Penerbit : HRD Press
Tahun : 2003
The Consumer...or else!: consumer-centric business paradigms
No. Panggil: eBook-6332010
Pengarang : Camille P. Schuster; Donald F. Dufek
Penerbit : International Business Press
Tahun : 2004
Handbook of CRM: achieving excellence in customer management
No. Panggil: eBook-6322010
Pengarang : Penelope; Cristopher
Penerbit : Elsevier
Tahun : 2005
Financial services marketing: an International guide to principles and practice
No. Panggil: eBook-6312010
Pengarang : Rennew, Christine
Penerbit : Elsevier
Tahun : 2007
Customer-effective web sites
No. Panggil: eBook-6302010
Pengarang : Jodie Dalgleish
Penerbit : Pearshon PTR
Tahun : 2000
Customer fraud and business responses: let the marketer beware
No. Panggil: eBook-6292010
Pengarang : Kelly Tian; Bill Keep
Penerbit : Quorum Books
Tahun : 2002