APA Format
Fandy Tjiptono;
. (2003). Total quality management
/
. Yogyakarta : Andi Offset
MLA Format
Fandy Tjiptono;
. Total quality management
/
. Yogyakarta : Andi Offset, 2003
Chicago Format
Fandy Tjiptono;
. Total quality management
/
. Yogyakarta : Andi Offset, 2003
Australian/Harvard Format
Fandy Tjiptono;
. 2003. Total quality management
/
. Andi Offset Yogyakarta