APA Format
Anderson, Kristin;
Kerr, Carol
. (c2002). Customer relationship management
/ Kristin Anderson, Carol Kerr
. New York : McGraw-Hill
MLA Format
Anderson, Kristin;
Kerr, Carol
. Customer relationship management
/ Kristin Anderson, Carol Kerr
. New York : McGraw-Hill, c2002
Chicago Format
Anderson, Kristin;
Kerr, Carol
. Customer relationship management
/ Kristin Anderson, Carol Kerr
. New York : McGraw-Hill, c2002
Australian/Harvard Format
Anderson, Kristin;
Kerr, Carol
. c2002. Customer relationship management
/ Kristin Anderson, Carol Kerr
. McGraw-Hill New York