APA Format
Bligh, Philip;
Turk, Douglas
. (2004). CRM unplugged : releasing CRM`s strategic value
/ Philip Bligh, Douglas Turk
. Hoboken, New Jersey : John Wiley and Sons
MLA Format
Bligh, Philip;
Turk, Douglas
. CRM unplugged : releasing CRM`s strategic value
/ Philip Bligh, Douglas Turk
. Hoboken, New Jersey : John Wiley and Sons, 2004
Chicago Format
Bligh, Philip;
Turk, Douglas
. CRM unplugged : releasing CRM`s strategic value
/ Philip Bligh, Douglas Turk
. Hoboken, New Jersey : John Wiley and Sons, 2004
Australian/Harvard Format
Bligh, Philip;
Turk, Douglas
. 2004. CRM unplugged : releasing CRM`s strategic value
/ Philip Bligh, Douglas Turk
. John Wiley and Sons Hoboken, New Jersey