APA Format
Shuman, Jeffrey C.;
. (2002). Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
/ Jeffrey C. Shuman
. [s.l] : Dearborn Trade Publishing
MLA Format
Shuman, Jeffrey C.;
. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
/ Jeffrey C. Shuman
. [s.l] : Dearborn Trade Publishing, 2002
Chicago Format
Shuman, Jeffrey C.;
. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
/ Jeffrey C. Shuman
. [s.l] : Dearborn Trade Publishing, 2002
Australian/Harvard Format
Shuman, Jeffrey C.;
. 2002. Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business
/ Jeffrey C. Shuman
. Dearborn Trade Publishing [s.l]