APA Format
Fandy Tjiptono;
. (Yogyakarta : Andi, 2000). Prinsip-prinsip : total quality service
/
. :
MLA Format
Fandy Tjiptono;
. Prinsip-prinsip : total quality service
/
. : , Yogyakarta : Andi, 2000
Chicago Format
Fandy Tjiptono;
. Prinsip-prinsip : total quality service
/
. : , Yogyakarta : Andi, 2000
Australian/Harvard Format
Fandy Tjiptono;
. Yogyakarta : Andi, 2000. Prinsip-prinsip : total quality service
/
.